Return and Refund Policy

We always like to see smile on face of our customers. We offer complete peace of mind when you buy at MyMedicineBox.

Cancellation policy

You can cancel your order before it is confirmed or despatched. Please send the email giving the details of your order.

Any order cancelled after despatch will be charged with a flat cancelation fee of Rs. 50 and the same will be debited to your wallet.

Frequent cancelations may result in adding to black list.

Cancellation policy

Defective Items : In case you receive the defective item, please email us the details at or call our customer care.

Prescription Medicines: Please ensure the correctness of the medicines and quantity at the time of delivery. If any mismatch or wrong product, please return immediately to delivery boy and contact the pharmacist. There is no return policy for medicines.

For all other products we offer 7 days return policy subject the intact packing and Capture a snap (take a photograph) in case you have received your order with the outer packaging tampered/meddled, and share the same with us immediately before opening and checking the product.

Do not accept if packaging at the time of Delivery is faulty.

Return will not be entertained under following conditions.

Product damaged due to misuse.

If the product is a consumable item.

If the product is tampered.

If the product packaging is being tampered including the packaging box.

Any accessories supplied with the product are missing.

Product misses serial or UPC numbers

Any damage / defect which are not covered under the manufacturer's warranty.

Product without original packing and accessories.

Products sold under offers do not qualify for MyMedicineBox 7Day Return Policy.

For all legal matters, the jurisdiction will be Mumbai Court.

Please Note: Replacement/exchange is subject to product/stock availability.

No return accepted of Cold chain items and Insulin products.

Refund policy

All refunds will be credited to your MMB wallet within 15 days of return received or cancelation of prepaid order and you can use your credits for future purchases. Refund of online payment: The money is refunded within 15 days of cancellation of order, after adjusting any amount as per return/ refund policy.

Expired Medicines

As an privilege advantage to MyMedicineBox customers, you can return expired prescription medicines up to value the of Rs. 1000 purchased from MyMedicineBox. You must submit the original purchase bill with return.